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Practical Eloquence Blog

Success

Vote For the Person You Wish to Become

One of my favorite quotes is by Epictetus, who said: “First say to yourself what you would be; and then do what you have to do.” Like the Golden Rule, it’s so simple and yet so hard to live up to.

First say to yourself what you would be

The most precious asset anyone has is their personal identity–who they are and how they view themselves. We hold it dear because it’s hard-earned, and it’s uniquely our own.

But our personal identity is not always enough. We all are capable of more than what we currently are. Some people are OK with that fact, and are perfectly comfortable with who they are and where they are in their lives. More power to them. But speaking for myself (and I suspect many others, such as the type of people like yourself who read these posts), I am bothered by the fact that I’m not living up to my full potential.

But it’s important to frame that fact in the right spirit. The wrong spirit is to feel like failures or losers because we’re not doing all that we are capable of. The right spirit is to have a sense of healthy dissatisfaction, where we’re OK with who and what we are, but excited for the possibilities of becoming even better. I’d rather view the quest for personal growth as my own personal Everest: I attempt the climb because it’s there, and I can’t wait to see what the view looks like from a little higher up, and then a little higher after that.

This sentiment presupposes that we realize that our identity is not fixed in place. We’re not prisoners of our genetics or our past experiences. It is malleable and capable of intelligent design as well as evolution. The old phrase “today is the first day of the rest of your life”, is trite, but like all trite sayings it contains an important truth. You can change if you want to.

To put the phrase in practical terms, I can think of no better guide than James Clear, who has written about this in his book Atomic Habits. Clear tells us that the most important way to change your habits is to use an identity approach. Instead of setting a goal and then trying to instill the behaviors that will help you reach it, start by seeing yourself as the type of person who does those things. For example, instead of telling yourself, “I want to lose weight,” say something like “I am a healthy eater.”

Our sense of self drives our behavior. Clear says, “Behavior that is incongruent with the self will not last.”[1] That’s why a lot of the well-meaning advice to set goals is not enough. We have to believe that we are the type of person who is capable of the behavior, and indeed incapable of not behaving in a certain way. Which brings us to the behaviors that translate that ideal into reality…

And then do what you have to do

This is the hard part. It’s easy to imagine a better version of ourselves; hard to do the things we must do. There are two parts to this. First, we must figure out what we must do. That’s where knowledge, strategy and planning come in. Do your research, set goals, figure out a strategy for advancing toward those goals, and then write down a plan.

The second part is to simply do it, even when you don’t feel like it—maybe especially when you don’t feel like it.[2] No time is ever wasted if you fill it with action that moves you closer to your ideal self; nothing is a greater waste of time than imagining a better self that you have no intention of pursuing. And it’s not just about drudgery. I also believe it’s impossible to be unhappy as long as you’re taking meaningful action toward a worthwhile future.

The second point is where most of us fall short. I’ve had so many people tell me they want to write a book. When I ask them how many pages they’ve written, I can’t remember one person naming a number greater than zero.

But I certainly can’t claim to be a paragon of action when it comes to consistently pursuing a better self. I don’t stick with things as long or as diligently as I should sometimes, but when I fall short, identity-based motivation helps. For example, I’m struggling with this article a bit right now. It’s mid-morning and I feel like taking a break. The excuses come easily to mind, and then I check myself by asking, “what would a real writer do in this situation?”

Clear makes the point eloquently: “Every action you take is a vote for the type of person you wish to become.”[3] That means that every action you take that accords with your sense of the ideal self, strengthens your belief that you can get there; and so you’re more likely to act, and it creates a virtuous circle of consistent personal growth.

So, how did you vote today?

[1] James Clear, Atomic Habits, p. 44.

[2] See my previous post: Professionals Don’t Need Motivation

[3] p. 51.

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Success

Professionals Don’t Need Motivation

Amateurs love motivation, that spark of enthusiasm and excitement that moves them to take on a difficult but worthwhile task. They love it so much that they quickly become addicted to it, searching for it constantly in books, videos, speeches; they plaster motivational quotes anywhere in their field of vision, always striving to keep their tank topped up with fresh reasons to work hard and chase their goals.

There’s nothing wrong with a little motivational boost now and then—except that sometimes, despite their best efforts, the motivation is just not there. What do they do then?

Professionals also like motivation, but they treat it as the fickle friend it is, who is welcome when it shows up, but who’s not going to interfere with their plans if it does not.

Professionals show up even when they’re not motivated. Professionals get started when they’re not motivated. Professionals do the work and stick with it even when they don’t quite feel like it. Professionals know that you don’t always need to be motivated to get started—sometimes it works in reverse. You get started on a challenging and worthwhile task, and the motivation kicks in as you immerse yourself in it.

Professionals don’t need the little blue pill of motivation to get them started, because they have more reliable companions, who can always be counted on to be there when they need them. These reliable companions don’t depend on their state of mind at the moment; they’re ingrained into the professional’s character and value system.

These companions are professional identity, purpose, and habit.

As I’ve written before, one of the most powerful influences on behavior is identity: the desire to live up to an ideal vision of who you are. A clear purpose, in which you know you are contributing to something meaningful, can fuel your determination to continue when things get tough. Finally, developing healthy habits can make even difficult things automatic.

You can get motivated quickly by watching a 17-minute TED talk or hanging a poster on your wall, but the rush usually lasts about as long as it took to acquire. Identity, purpose and habits take much longer to acquire, but they can last a lifetime—and they always show up when you need them most.

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Sales

Try It in English Next Time

Have you ever suffered from wrap rage? That’s the feeling you get when you try to open one of those clear plastic packages that so many products come in today. I’m sure the manufacturers mean well; I doubt they intentionally set out to make things difficult for their customers, but that’s where they end up.

This analogy occurred to me while I was reviewing sales literature for a client project I’m working on. Trying to decipher exactly what their products and services do for their customers was like trying to open up one of those packages—you know there’s some value in there somewhere, but it’s difficult to get to.

That’s because so much promotional material is loaded with multisyllabic abstract jargon. Or in plain English: big words that most people don’t understand and can’t picture in their minds. You read it once, and maybe get a vague sense of what they’re selling and what it means for you, but then you usually have to re-read it a couple of times and translate it into English in your own mind to make sense of it.

Buyers have so much access to information that they don’t necessarily have an incentive to make the effort to understand your difficult material. This is where the analogy with packaging falls apart a little. When you’re trying to open a physical package, you’ve already bought the product, so of course you’re going to persevere until you get it open. But if you’re trying to make sense of marketing literature, you haven’t bought it yet, so it’s easy to just skip over it and find something that’s easier to understand.

Buying decisions are hard enough, so you should strive to be part of the solution, not add to the problem. As simply as I can put it, just try to say it in plain English. Your customers will thank you.

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Sales

Ten Tips for a Terrible Sales Meeting

I love learning about how to improve sales just as much as the next person, but sometimes you can get tired of reading the same old thing over and over. So today, I’m going to do the opposite. Here are ten tips to ensure that you have a terrible sales meeting…

  1. Don’t prepare – It prevents your spontaneous, authentic loveable self from coming out.
  2. Talk as much as you can – It doesn’t give the prospect an opportunity to think up objections.
  3. Tell them all about yourself – They already know all about themselves, so why waste their time talking about them?
  4. If you don’t know an answer, fake it – They’ll think you’re smart and they’ll probably never find out anyway.
  5. Make sure they see every single slide you prepared – Why let all that hard work go to waste?
  6. Make sure you tell them when they’re wrong – How else can you deliver fresh insights?
  7. Always be closing – You’ll save a lot of time that way.
  8. Make sure they know all about how bad your competitors are – Save them from making a serious mistake.
  9. Overpromise and underdeliver.
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