Lean Bite #1: What is Value in Lean Communication?

Robert Baden-Powell’s last message to Boy Scouts all over the world was: “Leave this world a little better than you found it.”

Strive to do the same thing for your audience every time you communicate, and you won’t fail to create value. In lean communication, value is defined as anything that improves business and or personal outcomes while preserving the relationship. You create value in communication by giving others information they can use for better decisions and more effective action. They will be better off, you will be better off, and the world will be better than you found it.

Note: This is the first in a new series of posts in which I impart Lean Communication philosophy and techniques in 100 words or less.