Month: September 2022

  • 7 Rules of Power

    7 Rules of Power

    This was a hard review for me to write, because I am so conflicted about 7 Rules of Power: Surprising–but True–Advice on How to Get Things Done and Advance Your Career, by Jeffrey Pfeffer.

    Here’s the good news. If you follow Pfeffer’s advice, you are much more likely to attain positions of power and be able to use that power to get things done. The bad news is that you might not like the person you become—or reveal yourself to be.

    Let’s address the good news first.

    I’ve been a fan of Jeffrey Pfeffer’s work for a long time, since I first read The Knowing-Doing Gap almost 30 years ago. I’ve read at least six of his books, and like them because they are filled with evidence-based management and personal advice, and because his research leads him to counter so much of what passes for management advice, and focus on uncomfortable truths about how power actually works in the real world, vs. how idealist leadership “gurus” want it to be.

    His latest book, 7 Rules of Power: Surprising—but True—Advice on How to Get Things Done, follows that same tradition: a lot of practical advice based on solid research. There is a lot to like in this book. (If you haven’t read Pfeffer before, this book is useful because it encapsulates a lot of his ideas briefly. If you have read Power or Managing with Power, you probably won’t learn much that’s new.)

    Briefly, the 7 Rules are:

    1. Get out of your own way
    2. Break the rules
    3. Appear powerful
    4. Build a powerful brand
    5. Network relentlessly
    6. Use your power
    7. Success excuses (almost) everything

    Without going into detail for each rule, the gist is this: the world is not fair, and you don’t move up or accumulate power simply by showing up and doing good work, especially if others are employing some of the 7 rules to leapfrog you.

    I don’t argue against the efficacy of Pfeffer’s 7 rules in attaining and maintaining power. They make sense to me, and he backs up his claims with solid evidence.

    But I strongly take issue with Pfeffer’s stance on attaining and using power. Pfeffer says that morality is irrelevant to the pursuit of power. He says “Leadership is not a moral pursuit. It is above all about the pragmatism of making things happen.”

    My first critique is that the suggestion that the ends justify the means sounds suspiciously close to those who praised a certain dictator because he made the trains run on time, or evangelicals who tolerate extremely un-Christian behavior from a leader because it gets them seats on the Supreme Court. Even if the ends are honorable, the means always carry consequences that are harmful to many people along the way.

    Second, the people who most enthusiastically embrace some of the behaviors described in the book are the least likely to pursue honorable, altruistic aims once they are in power. It’s not so much that power corrupts—more often it reveals true character, because those in power tend to care less about what others think and they get away with it.

    Finally, Pfeffer correctly notes that success excuses a lot. Those who attain positions of great power are shielded by that power, so anything you do to get it will carry no consequences. That sadly appears to be more true than ever. But, like most “how to” books, he ignores the fact that it’s possible or even likely that one could carefully employ the first five rules and still fail to attain power, making the last two rules moot. They won’t get to the point where they are immune from the consequences of their behavior.

    If you want practicality, this is the book for you. If you want morality, don’t read it. In the end, I ask myself, would I want my son or daughter to read it? I would give a cautious yes, but I would trust them to sort out what they are comfortable with. I agree with Pfeffer’s contention that I don’t have a right to preach to you, so the same applies to you.

    For further reading:

    Power: Why Some People Have It—and Others Don’t

    Two Paths to Power

  • When Trust Just Clicks

    When Trust Just Clicks

    Dave Brock and I have inadvertently begun a snowball of mutually referential posts since I dashed off a comment to a post on creating value. In his latest response, he states that: “First, these conversations can’t exist without a strong foundation of trust. If our customers don’t trust us, if we don’t trust them, we can’t open up.”

    As much as I trust Dave’s wisdom, I don’t fully agree. Yes, trust is critical in creative sales conversations, but he implies the common misconception that trust takes a long time to establish. The reality is that trust can click almost instantly. In fact, Charles Green, co-author of The Trusted Advisor Fieldbook, says, “Contrary to popular wisdom, people make serious judgments of trust very quickly. Trust is a mix of the rational and emotional and snap emotional judgments are commonplace. People decide almost instantaneously whether they trust you—without much proof.”[1]

    I used the word “click” because it accurately describes my experience over four decades of selling and teaching. In sales calls, as well as in training sessions (which are in effect sales calls also), I’ve often experienced those “click” moments, when you can tell you have quickly won someone’s trust—when  arms unfold, they lean forward, and their face comes alive. When these moments happen there is a step change in the quality of the conversation, and magic can happen.

    There are more principles and practices you can follow to increase the chances of having these moments than I can cover in one post, and I recommend several books at the end of this article. But, for what it’s worth, I would like to share some of those things that have worked for me over the years, all of which I stumbled on by accident, I have to admit!

    • Listen to them as if your life depends on it. When I was a banker, I made a sales call on the owner of a sales training company. He offered me a job on the spot. Later, after I had gone to work for him, I asked him how he made such a snap decision. He said, “I was impressed with the way you listened to me.”
    • Meet their challenge. I had gotten my foot in the door with a major office equipment manufacturer, but I had to pass the final test of meeting with their famously bilious EVP of Sales. He asked me, “So, you’re a sales consultant?” I replied, “No, I’m not that smart. I’m just a damn good sales trainer.” He said, “Good. I hate consultants”, and we got along great after that.
    • Admit your ignorance. Long story which is recounted here, but I once had a prospect ask me why he should do business with me. My answer (which I had not planned), was “I don’t know.” He didn’t know how to respond to that, but I quickly said. “I don’t even know if you should do business with me. May I ask a few questions?” That one conversation turned into a long, mutually profitable relationship.
    • Ask a not-so-dumb question. In one meeting, I had a sales in the bag, but I knew it wasn’t exactly the best approach for this client. I asked, “Can I just ask why you want to do this?” The VP of Training said, “What do you mean, we told you we want it; don’t you want the business?” I repeated my question and that sparked a whole line of discussion that resulted in a much larger—and more successful—project.
    • Find something or someone in common. We’re predisposed to trust people who are similar to us, are “one of us”. If that something in common is a mutual friend that you both know and trust, it’s a double shortcut.

    Of course, if trust can click instantly, it can also vanish just as quickly. But that’s a topic for a future article.

    The Trusted Advisor Fieldbook, by Charles Green and Andrea Howe

    The Code of Trust, by Robin Dreeke

    The Confidence Game: Why We Fall for It…Every Time , by Maria Konnikova

    [1] Charles H. Green and Andrea P. Howe, The Trusted Advisor Fieldbook, p. 5. By the way, this statement appears to reflect an evolution in Green’s thinking. In his original book, The Trusted Advisor, he says trust rarely develops instantly.